Employment Ontario Transformation

Transforming Employment Ontario benefitted customers by increasing access to training and employment services for those who need them while reducing duplication and inefficiencies in Ontario's employment and training network. It is also consistent with the Ontario government's modernization agenda that is aimed at improving the delivery of Ontario government information and programs, improving internal operations and providing enhanced services cost-effectively.
The transformation of employment and training services was implemented by April 2012. The integration of employment and training programs and services is supported by the:

  • Redesign of employment and training programs, starting with the implementation of a new design for "Employment Services" by 2010
  • Introduction of a performance management framework to measure and manage performance of services
  • Implementation of integrated service delivery which includes the development and implementation of provincial customer service standards and integrated channels.
  • Development of systems (EOIS) and processes to support integrated service delivery.

Find out more of the background about why the Ontario government transformed Employment Ontario.