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Integrated Service Delivery

Integrated Service delivery (ISD) means integrating Ontario government funded training and employment services across channels, making it easy for its customers to find and use them, based on their interests and needs.

July 2008

• Employment Ontario Integrated Service Delivery Framework Discussion Paper: Q & As (PDF, 21 KB)
• Employment Ontario Service Delivery Framework (PDF, 372 KB)
• Summary of Stakeholder Feedback (PowerPoint, 228 KB)


• February, 2008: Discussion Paper Overview: Employment Ontario Integrated Service Delivery Framework (PDF, 492 KB)
• January, 2008: Discussion Paper: Employment Ontario Integrated Service Delivery Framework (PDF, 896 KB)

Visit the Employment Ontario Integrated Framework — Introduction to the Discussion Paper to get a better understanding of how the Integrated Service Delivery Framework came about.

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