Literacy and Basic Skills (LBS)
Performance Management System
- Literacy and Basic Skills
- LBS Updates
- Additional Tools
- Administration and Agreements
- Business Planning
- Corrections Literacy Initiative
- Legislative Obligations
- Performance Management
- Regional Network Literacy Service Planning
- Skills for Success Initiative
- The Ontario Adult Literacy Curriculum Framework (OALCF)
To ensure all government services are delivered to consistently set standards throughout the province, the Ontario government relies on performance management systems to support high-quality customer service and outcomes in a manner that is transparent and accountable. In short, they support the delivery of efficient, effective, customer-oriented services.
The Literacy and Basic Skills (LBS) Performance Management System (PMS) includes three inter-related components: the LBS Performance Management Framework, Continuous Improvement, and Business Intelligence.
The LBS Performance Management Framework (PMF) includes dimensions of service delivery and core measures to assess service provider performance and overall performance of the LBS program.
- Fall 2014 LBS Performance Management System Parking Lot Qs and As (posted on June 15, 2015) (PDF, 343 KB)
- Literacy & Basic Skills (LBS) Performance Management System Framework Parking Lot Q and A (Revised) (posted on January 24, 2014)
- Performance Management Framework (PMS) Participant Guide (posted on February 27, 2013)
- LBS PMS Training Presentation Slides (posted on January 27, 2013)
- LBS Client/Learner Pathways Process Map (posted on January 24, 2013)
- LBS Performance Management Reports Training: Participant Guide (posted on August 25, 2014)
- LBS Performance Management Reports Training: Trainer Guide (posted on August 25, 2014)